Frequently Asked Questions

Here are answers to frequently asked questions about Uncharted Veterinary Conference and memberships!

Where Do I Download The App?

Team Apple? You can find the app here.

Team Android? You can find the app here.

Can I do everything on the app without going to the web version?

The app is considered an additive complement to the web experience. You will be able to spend the majority of time on the app, however, you may still need to access the web to complete actions, such as:

  • enrolling in / purchasing learning products
  • participating in live events
  • updating your account / accessing certificates

I logged in to the app, but do not see any courses or communities I am enrolled in?

You need to make sure you are using the right email when logging in or using the same login option that you used to create an account.

Specifically, if you created an account using one option (e.g. an email), but are signing in using Apple SSO with the Hide My Email feature enabled, you will create a new account instead of accessing the original one.

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Does the course progress in the app transfer to the web version and vice versa?

Yes. When you complete a lesson on the mobile app, it will be marked as complete in the web version as well. This is also true for the reverse.

Can I unsubscribe from in-app or push notifications? Or can I specify which in-app or push notifications I want to receive?

It is not possible to unsubscribe from push, in-app, or web app notifications or customize which push or in-app notifications you receive. You can unfollow specific posts individually if you do not want to get updates about new comments or replies.

I Am Not Getting Push Notifications In the App, What Do I Do?

If you do not receive push notifications, you need to ensure that the Thinkific Mobile app has permission to send notifications to your mobile device. You can enable them within the app, see the instructions here: Communities in the Mobile App (Student Resource).

You can also change the notification permissions from your mobile device settings: