Cancellation & Refund Policy

By registering for an Uncharted event, you agree to the following cancellation and refund policy:

A processing fee of 10% of registration applies to all registration cancellations.

MEMBERSHIP REFUNDS

Memberships are set to auto-renew. If you do not wish to renew at the end of your annual membership period, please ensure that you update your account accordingly. Refunds from an auto-renew are subject to an 8% admin fee. Refunds are only available within 30 days of renewal. You will receive an email 7 days before your renewal date. Make sure to check your spam folder! 

For Memberships from September 2024 and earlier

To change your renewal options:

1. Go to "My Account"

2. In your active subscriptions, click the orange "View" button

3. De-select the "Auto-Renew" option

For Memberships from October 2024 and later


EVENT REFUND DATE SCHEDULE

  • 100% refund up to 8 weeks before the event start date.
  • 50% refund in the form of credit toward a future Uncharted event or Membership fees up to 1 week prior to the event start date.


If you cannot attend an Uncharted event, we welcome you to transfer your registration to another member of your practice. Any transfer for a member-only event must be given to another Uncharted member in good standing. We ask that transfer requests be made in writing by emailing us at [email protected]. A registrant who wishes to transfer a registration to another person must do so in writing. Registrants who do not have this documentation will be required to pay the full registration fee. 

A transfer fee, 10% of registration paid, applies to all transfers. 

Uncharted reserves the right, in its sole discretion, to cancel any event. In that case, Uncharted shall refund to you all registration fees it has received from you for this event but shall have no further obligation to you of any type, whether monetary or otherwise. Please note that refunds will not include expenses paid for hotel, airfare or any other travel expenses incurred in conjunction with planning to attend an Uncharted event. Accordingly, Uncharted shall in no event have any liability to you and shall have no other obligation to you of any type except as expressly stated above. Such right of termination shall not be unreasonably exercised.

Uncharted is not responsible for errors or omissions on the website or promotional materials.

HOTEL REFUNDS

Guests are responsible for payment of their own accommodations. See hotel for refund and cancellation policy.